Delivery Information

We offer swift and efficient delivery services across our entire product range.

Once you place an order, our team will promptly pick and pack your products for delivery. All delivery costs are calculated during the checkout process.

Depending on the nature of the products you order, we employ a combination of in-house delivery vehicles and reputable courier services.

Our standard delivery options are available for England and Wales exclusively.

We do provide delivery services to Scotland; however, please reach out to us for specific pricing in these areas.

We do not deliver to remote islands that may pose logistical challenges.

All delivery charges are encompassed in the final shopping cart total and are contingent on the selected products. This cost is based on delivery to mainland Great Britain, excluding the Scottish Highlands and Islands, where additional shipping charges may apply. It's important to note that not all products will incur an extra delivery fee for the Scottish Highlands and Islands – this is determined by the costs set by the manufacturer, distributor, or courier facilitating shipping on our behalf. If your delivery address falls within the Scottish Highlands and Islands, a member of our helpline team will contact you before processing your order in case an additional delivery charge is applicable. Alternatively, feel free to contact our helpline or utilize our online chat feature for further details.

While we strive to ensure orders are delivered on the requested date, we cannot guarantee availability based on the manufacturer's production schedule or delivery timelines.

Any deviation from the web delivery date provided will be communicated to you via email or telephone. In the event that we are unable to make a delivery due to accessibility issues, we reserve the right to levy a failed delivery charge.

All our delivery charges presuppose the customer's availability to accept the goods. This encompasses, on bulkier items, the capability or willingness to manually unload the goods, or access to mechanical unloading facilities (such as a forklift truck). On specific orders, crane-off or tail-lift facilities may be available at an extra cost.

Please be aware that any orders received after noon on a Friday (including those received over the weekend) will be processed on the subsequent Monday. Consequently, all our estimated delivery times are based on a five-day working week, so please factor this in when placing your order.

Insulationmarketplace.co.uk leverages national carriers and pallet distribution networks, as well as the transport resources provided by manufacturers themselves.

Restricted Access: If you require delivery to a location outside of mainland UK with limited access, please reach out to us at 01785 526 082 or send an email to admin@insulationmarketplace.co.uk before placing your order. Shipping from the UK mainland will be contingent on the specific product and its geographic destination. Please be aware that such orders may incur an additional carriage charge.

We retain the right to decline delivery if you haven't provided us with prior notice of any access restrictions.

Restricted access includes situations where our drivers encounter obstacles such as double yellow lines, red routes, narrow lanes, steep inclines, low bridges, or roads with width restrictions. If your access is limited, kindly email admin@insulationmarketplace.co.uk to discuss delivery options.

Multiple Deliveries: As a result, some of the items you've ordered may be shipped directly from their source, resulting in your order being delivered in multiple parts.

Depending on stock availability, certain orders may be divided into more than one delivery to ensure you receive available items promptly.

You'll receive notifications each time a part of your order is dispatched, allowing you to keep track of your items.

If we encounter any stock-related challenges affecting delivery timelines, we'll promptly inform you via telephone or email.

Delivery Instructions: Please inform us at the time of your order if you have any specific delivery requests by entering them in the designated 'Special Instructions' box.

Please note: Larger orders may be delivered to the kerbside only. For additional information regarding the delivery of your order, please contact our sales team.

Accepting Your Delivery: Prior to signing for your goods, please thoroughly inspect them.

If any part of your delivery is found to be damaged or faulty, please contact us via telephone at 01785 526082 or email admin@insulationmarketplace.co.uk.

Please do not accept damaged products. Orders signed for as "unchecked" will be considered as received in good condition.

Once the order has been delivered to your specified address, any risk of damage or loss will transfer to you.

At Insulationmarketplace.co.uk, we believe that incorporating transport costs into the product prices does not serve the best interests of our customers. Our carriage charges are based on the size and weight of your order and will always be clearly outlined separate from the product costs.

In our ongoing commitment to reduce our environmental impact, we continually assess our transportation arrangements to ensure they optimize the delivery process, minimizing the distance your goods travel on the road.